Refund & Return Policy

Your satisfaction matters to us. If something isn’t right with your order, we’re here to help — this page explains exactly how our returns, replacements, and refunds work.

1. Eligibility for Returns

You may request a return or replacement within 7 days of receiving your order if:

• The product is defective, damaged, or not working
• You received the wrong item
• The product is significantly different from what was described on the product page

To be eligible for a return, the item must be:

• Unused and in its original condition
• In its original packaging, with box, manual, and all accessories intact
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

For hygiene, safety, and practical reasons, the following are not eligible for return unless the item arrives defective:

• Earbuds/earphones once the ear tips or packaging seal has been opened
• Items explicitly marked as “Final Sale” or “Non-Returnable” on the product page
• Products damaged due to misuse, accidents, or unauthorized repair after delivery

3. How to Request a Return

1. Contact our support team at info@techaholic.com within 7 days of delivery, with your order number and a short description (and photo, if possible) of the issue
2. Our team will review your request within 1–2 business days and confirm whether it’s approved
3. If approved, we’ll arrange a pickup or provide instructions on how to send the item back to us
4. Once we receive and inspect the item, we’ll notify you of the next step — refund or replacement

4. Refund Process

• We will notify you of the approval or rejection of your refund
• Approved refunds are processed within 5–7 business days
• Refunds are issued to your original payment method, or as store credit if that’s your preference
• For Cash on Delivery orders, refunds are typically processed via bank transfer or store credit

5. Replacements

If your product arrives damaged, defective, or incorrect, we offer a free replacement as the first option, subject to stock availability. If the same item is out of stock, we’ll offer a refund or a suitable alternative instead.

6. Warranty Claims

Many of our products come with official brand warranty — including items from Anker, Faster, Xzone, SoundPeats, Tronsmart, Joyroom, and Taar. If your issue falls under warranty rather than a standard return window, we’ll guide you through the manufacturer’s warranty claim process.

7. Cancellations

Orders can be cancelled free of charge as long as they haven’t been shipped yet. Once dispatched, an order can’t be cancelled, but you may request a return once delivered.

8. Need Help?

If you have any questions about a return, refund, or warranty claim, reach out via our Contact page or email us at info@techaholic.com.